Terms & Conditions

Arvian Law Firm (“Arvian,” “we,” “us,” or “our”) uses SMS only for service-related updates on your matter: appointment reminders, booking confirmations, account notices, and replies to your inquiry. We do not send marketing texts.

This page covers both our Messaging Terms & Conditions and our Messaging Privacy Policy — what messages you may receive, how consent and opt-out work, and how we handle your mobile information.

The SMS program is voluntary. Opting in is not required to sign an engagement letter or to receive legal services — email, phone, the client portal, and mail remain available.

1. Required SMS Disclosures

These are the carrier- and regulator-required disclosures for our SMS program.

2. Messaging Terms & Conditions

2.1. What we send by SMS

SMS is used for short, service-related updates on your matter: appointment reminders, booking confirmations, account notices, document requests, receipt confirmations, and brief administrative updates.

SMS is not for emergencies or for sensitive material. Case documents, ID scans, payment details, and other confidential information are sent through email or the client portal, never by text.

2.2. How consent is given

Consent must be affirmative — for example, checking a box in a website form, signing a consent form, or emailing us to ask to be added. Silent or assumed consent does not count. We keep a record of the source, date, and time of consent to document lawful messaging.

By giving us a mobile number, you confirm it is yours or that you are authorized to use it. If the number changes or is no longer yours, please let us know so messages do not reach the wrong person.

2.3. Voluntary participation

SMS is optional. Declining it does not affect work on your matter — email, phone, the client portal, and mail remain available.

2.4. Message frequency

Message frequency varies and depends on the stage of your matter. Expect more texts during active filings and document collection, and few or none during quieter periods. There are no scheduled bulk sends.

2.5. Message and data rates

Message and data rates may apply. Arvian does not charge a fee for SMS, but your mobile carrier may bill standard rates for messages or data under your plan — particularly while roaming.

Delivery depends on your carrier and network, not on us. Occasional delays or failed delivery happen; we follow up by email for anything time-sensitive.

2.6. How to opt out

Reply STOP to any text from Arvian Law Firm, or email info@arvian-immigration.com and ask us to remove your number from the SMS program.

After STOP, you may receive one final confirmation message, and then SMS stops. If you want to receive texts again later, you will need to opt in again.

2.7. Help

Reply HELP to any text or email info@arvian-immigration.com. We respond during business hours.

3. SMS Privacy Policy

3.1. What information we keep

For the SMS program we only keep what is needed to run it: your mobile number, your name, the date and source of your consent, your HELP and STOP requests, message history, and delivery status. The content of your replies is recorded only insofar as you write to us.

3.2. Why we use it

To send service-related texts, process opt-in and opt-out requests, respond to HELP, keep the minimum records needed for compliance, and avoid sending texts to anyone who has not asked for them.

3.3. No sharing for marketing

Mobile information, SMS opt-in data, and SMS consent are not sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. This is a firm rule, not an intention.

For technical delivery, limited information may be processed by our SMS gateway and customer-records provider. These vendors act only as our service providers, under contract, and may not use the information for their own purposes.

3.4. How long we keep it

We keep SMS records only as long as needed to operate the program, document consent and opt-out, and meet professional and legal obligations. After that, the records are deleted or anonymized.

3.5. SMS security

We use standard administrative and technical safeguards, but SMS itself is not a secure channel. Texts show on the lock screen, sit with the carrier, and may end up in device backups.

For that reason, do not send passwords, one-time codes, full document numbers, financial details, or medical information by SMS. We will arrange email or the client portal for anything that needs to be confidential.

4. How Consent and Opt-Out Work

5. Your Choices and Available Actions

6. FAQ and Contact Information

Contact

Questions about the SMS program, opt-in/opt-out, or how we handle SMS data:

Email: info@arvian-immigration.com
Website: https://arvian-immigration.com/